Refund policy

Thanks for shopping at Boo & Bea.

 If you are not entirely satisfied with your purchase, we're here to help.

You have 14 calendar days to return an item from the date you received it. Anything returned after 14 days but before 30 days can only be exchanged for an alternative item but no refund can be issued.

To be eligible for a return, your item must be unused and in the same condition that you received it. We have the right to refuse a refund if the returned item looks used or has been damaged due to lack of care.  Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Returns are to be posted to the following address.

FAO Boo & Bea, RETURNS DEPARTMENT, Oak View Barn, 2 Chorley Green Farm Barns, Chorley, Nantwich, Cheshire, CW5 8JR

Please enclose details that state your name, order number and the problem with the item. If you need an exchange, please add details of item you would like to exchange for, we will get this out to you as quickly as possible (stock permitting)

Once we receive your returned item, you will either be refunded or have your new item sent out within 2-3 working days. Please note that refunds can take up to 10 working days to show on your account.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Shipping

Estimated UK shipping 3 - 5 working days. Made to order items will take up to 10 days for production and delivery.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.